Privacy Policy
Effective Date: 5 November 2024
Holistic Learners Hub (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website, purchase our digital courses and eBooks, or interact with our services. It applies globally to all users of our services, regardless of location.
By accessing our website at https://holisticlearnershub.com or using our services, you agree to the collection and use of your personal data as outlined in this policy.
1. Information We Collect
We collect various types of information depending on how you use our website and services. The data we collect includes:
Personal Information
- Identity Information: Name, email address, phone number, billing address, and account credentials (e.g., username, password).
- Payment Information: Payment details such as credit card numbers, billing address, and PayPal account information (processed securely via third-party payment processors).
- Communication Data: Information you provide when contacting us for customer support, inquiries, or feedback.
Technical Information
- Usage Data: Information about how you use our website and services, such as IP address, browser type, device type, pages viewed, time spent on the website, and other diagnostic data.
- Device Information: Information about the devices used to access our services, including operating system, browser version, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how our users interact with our website. You can control the use of cookies via your browser settings.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide Our Services: To process payments, deliver digital courses, eBooks, and other content, and send important service-related updates.
- To Communicate with You: To respond to your inquiries, provide customer support, and send marketing communications with your consent. You can opt-out of marketing communications at any time.
- To Improve Our Services: To analyze usage trends and improve the functionality and content of our website and digital products.
- To Ensure Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights and interests.
3. Legal Basis for Processing Personal Data (For EU Users)
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Contractual Necessity: We process personal data to provide you with our services, such as completing transactions and delivering content.
- Consent: We may send marketing emails or promotional messages only with your explicit consent. You can withdraw consent at any time.
- Legitimate Interests: We may use your data for our legitimate business interests, such as improving our website, services, and marketing.
- Legal Obligation: We may process personal data to comply with applicable legal and regulatory requirements.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:
- Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf, such as payment processors, email service providers, and data hosting companies. These service providers are contractually required to protect your data and only use it for the purposes we specify.
- Legal Requirements: We may disclose your personal data if required to do so by law, such as to comply with a subpoena or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you before your data is transferred to a new privacy policy.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you would like to request the deletion of your personal data, please contact us at holisticlearnershub@gmail.com.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal data.
- Deletion: You may request that we delete your personal data, subject to certain exceptions.
- Objection to Processing: You can object to the processing of your personal data, particularly for direct marketing.
- Data Portability: You can request that we transfer your data to another service provider in a machine-readable format.
- Withdraw Consent: If we process your data based on consent, you may withdraw consent at any time.
To exercise these rights, please contact us at holisticlearnershub@gmail.com. We will respond to your request in accordance with applicable data protection laws.
7. International Data Transfers
As a global business, we may transfer your personal data to countries outside your country of residence, including countries that may not have the same level of data protection as your home country. By using our services, you consent to the transfer of your personal data to these countries.
Where necessary, we will implement appropriate safeguards to ensure that your personal data is protected during these transfers, such as using standard contractual clauses approved by the European Commission.
8. Children’s Privacy
At Holistic Learners Hub, we aim to provide educational resources for children over the age of 5, and we do not knowingly collect personal information from children under the age of 5. If you believe that we have inadvertently collected personal data from a child under the age of 5, please contact us immediately, and we will take appropriate steps to delete that data.
For users who are over the age of 5 but under the age of 13 (or under 16 in the European Union), we comply with local laws like COPPA (Children’s Online Privacy Protection Act) in the United States and the GDPR in the European Union to protect children’s privacy online. We will not knowingly collect any personal information from children under these age thresholds without verifiable parental consent.
If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at holisticlearnershub@gmail.com, and we will work to delete such information.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us track website usage, personalize content, and improve user experience.
- Essential Cookies: These are necessary for the functioning of our website (e.g., session cookies).
- Analytics Cookies: These help us understand how users interact with our website (e.g., Google Analytics).
- Marketing Cookies: These cookies allow us to show you personalized advertisements based on your interests.
You can manage or disable cookies through your browser settings. However, please note that some features of our website may not work as intended if you disable cookies.
10. Security of Your Data
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information. We encourage you to use strong passwords and take other precautions to safeguard your personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Holistic Learners Hub
Business Address: 105, Bevan Avenue, Barking, Essex, United Kingdom, IG11 9NP
Email: holisticlearnershub@gmail.com
Website: https://holisticlearnershub.com